Last month, the Central Consumer Protection Authority (CCPA) despatched Ola Electric a discover in search of an evidence from the SoftBank-backed firm after the patron rights company acquired an unusually excessive 10,000 complaints.
Ola, India’s prime e-scooter maker, responded that it had resolved 99.1 % of the complaints.
After reviewing that response, the CCPA has now requested the Bureau of Indian Standards to conduct an in depth investigation into the matter, client affairs secretary Nidhi Khare stated on Thursday.
Ola Electric didn’t instantly reply to a Reuters e-mail in search of remark.
The complaints have been principally for “minor” points, Ola’s founder Bhavish Aggarwal stated on an earnings name final week.
“Two-thirds of it really are simply minor points like unfastened elements or prospects unfamiliar with the software program used,” Aggarwal stated.
The rising complaints and ensuing regulatory scrutiny have forged a shadow on the e-scooter maker, following its stellar market debut in August.
Ola Electric’s shares are down about 7.6 % from their itemizing worth of 76 rupees. On the day, its shares have been down about one %, whereas auto shares had risen 0.5 %.
© Thomson Reuters 2024
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