Microsoft Unveils Two AI Agents That Can Complete Sales Tasks for Enterprise Clients

Microsoft unveiled two new synthetic intelligence (AI) brokers for enterprises on Wednesday. These brokers are adept in varied duties in gross sales operations, and may help professionals by automating time-consuming workloads. The firm launched these two AI brokers in Microsoft 365 Copilot, and companies can now entry them and combine them into their enterprise knowledge. The two brokers are referred to as Sales Agent and Sales Chat, and the Redmond-based tech large claims that they can assist in changing contacts into certified leads and pace up the gross sales cycle.

Microsoft Releases New Sales Agents

In a blog post, Microsoft’s Jared Spataro, Chief Marketing Officer, AI at Work detailed the 2 new instruments that may assist gross sales groups in a variety of duties. While the corporate didn’t explicitly point out it, the AI brokers are seemingly powered by Copilot. Notably, AI brokers are specialised AI methods paired with different parts that enable them to not solely discover info but additionally to take actions in the actual world.

Microsoft claimed that Sales Agent can function autonomously to develop the gross sales crew’s lead pipeline. It can analysis potential leads, arrange conferences with the contacts, and attain out to clients. The tech large additionally claimed that the AI agent would possibly be capable to full a sale for some low-impact leads.

The AI agent sources info from an enterprise’s Customer Relationship Management (CRM) system, core enterprise knowledge akin to worth sheets, and the online. To full duties, it might probably additionally entry Microsoft 365 knowledge akin to emails and conferences. It also can personalise responses and keep away from sounding like an automatic e mail. Microsoft believes this AI agent will unlock gross sales executives’ time to allow them to deal with closing huge offers.

The second AI agent is dubbed Sales Chat. It can speed up the gross sales cycle by giving gross sales executives actionable takeaways from CRM knowledge, pitch decks, conferences, emails, and the Internet, and save hours that may be spent in analysis. The chat software accepts textual content prompts and helps pure language prompts. The firm says it might probably additionally stand up to hurry on new accounts.

Microsoft mentioned the brand new AI brokers can be accessible in public preview in May and will be accessed through the 365 Copilot and Copilot Chat for enterprise. They hook up with each Microsoft Dynamics 365 and Salesforce and will be fine-tuned to connect with all enterprise knowledge of an enterprise.