Ola’s Response to the Complaints
Ola Electric highlighted in a latest regulatory submitting that its system for dealing with buyer complaints has been fairly efficient. “Out of 10,644 complaints we have obtained, we resolved 99.1 p.c of them to the entire satisfaction of our clients,” the corporate mentioned. While the CCPA’s discover raises issues in regards to the firm’s practices, Ola is eager to display that it takes buyer satisfaction critically. Although the precise complaints from the CCPA have not been made public, the corporate appears decided to indicate its dedication to addressing points.
The scenario has turn out to be much more charged following a public spat between Ola Electric’s CEO, Bhavish Aggarwal, and comic Kunal Kamra. Kamra took to Twitter and criticised Ola for not clarifying its plans relating to buyer refunds or resolutions for ongoing points. He expressed frustration, suggesting the corporate hadn’t been clear about addressing complaints. In response, Ola’s CEO Bhavish Aggarwal fired again tweeting, “If you may’t assist, then shut up and allow us to repair the actual buyer points.” This public trade of tweets has stirred conversations on-line about Ola’s customer support, including to the strain on the corporate.
Pricing Scrutiny for Ola’s S1 X Model
In a separate improvement, Ola Electric has confronted scrutiny over the pricing of its S1 X 2kWh scooters. The Automotive Research Association of India (ARAI) raised issues, questioning a worth discount forward of Ola’s flagship sale. ARAI flagged that this worth change might have an effect on the subsidy eligibility of the mannequin. Ola responded by offering documentation, together with an bill and app screenshot, to indicate that no unauthorised worth change passed off, other than a Rs. 5,000 low cost given to clients.
