The Bengaluru-based electrical scooter maker, as soon as a champion of the digital-only gross sales mannequin, just lately scaled as much as 4,000 bodily areas since 2022. A Bloomberg News investigation has discovered that out of roughly 3,400 showrooms for which knowledge is on the market, a bit of over 100 areas had commerce certificates required below India’s Motor Vehicles Act.
That means greater than 95% of the shops on which Bloomberg News noticed the info, lacked primary certification wanted to show, promote, provide check rides on or transport unregistered two-wheelers.
In response to buyer complaints, transport authorities throughout Indian states have carried out raids, closed showrooms, seized automobiles and despatched show-cause notices querying the Bhavish Aggarwal-led agency, in response to inside paperwork and authorities warning letters seen by Bloomberg News.
The nation’s Motor Vehicles Act mandates that each auto showroom, together with two-wheelers, ought to have a commerce certificates conspicuously displayed if it retains unregistered automobiles, in response to Hans Kumar, a retired assistant transport commissioner who labored within the western Indian state of Rajasthan.
At least six native transport officers in interviews with Bloomberg News stated they had been probing Ola for alleged violations, reflecting the darkish underbelly of Ola’s aggressive growth.
“Your ‘investigation’ findings that there’s non-compliance are misplaced and prejudiced,” an Ola spokesperson stated in an emailed response. Ola maintains a list of unregistered automobiles at its distribution facilities and warehouses throughout Indian states “that are absolutely compliant with the rules of the Motor Vehicles Act, and have the required approvals,” he added.
Ola’s response didn’t immediately reply whether or not their public-facing shops had commerce certificates or if the agency had seen the raids, seizures by native transport regulators.
Battling Crises
The startup, as soon as India’s largest scooter maker, is now battling crises on a number of fronts. Shares have plunged over 60% from its peak since itemizing in August.
It has additionally confronted purchaser complaints on high quality and repair points, social media backlash and widening losses in current months. Aggarwal stated in an October put up on X that Ola was increasing its community to deal with buyer complaints.
The regulatory challenges come as the corporate lays off over a thousand workers and contract staff, Bloomberg News reported this month, the place Ola acknowledged that some roles had been getting redundant because it recast and automatic part of its operations.
It’s additionally racing to roll out its e-motorcycles, that are delayed since Aggarwal had indicated a January launch at an occasion final 12 months. Ola spokesperson didn’t reply a question on the delayed motorbike launch.
According to almost two dozen notices despatched by state-level transport officers and seen by Bloomberg News, transport officers throughout India have stepped up scrutiny and sometimes discovered Ola falling in need of the commerce certificates requirement on the retailer degree.
|
Ola sporadically utilized and obtained commerce certificates in some areas in response to move division’s notices or raids, in response to paperwork seen by Bloomberg News.
The first warning to Ola about these violations dates again to at the very least 2023, with the latest coming in early March. Transport officers in a number of states confirmed ongoing investigations into Ola’s showroom operations.
In the midst of all of the regulatory motion, Ola introduced a retailer launch blitz in December including in a single day greater than 3,200 new areas. Most of those new shops do not have the required commerce certificates, in response to paperwork seen by Bloomberg News.
The emailed response from Ola didn’t touch upon the transport officers’ probes or the shortage of certification in these newer shops.
Ola advised transport authorities since at the very least late 2023 that its expertise facilities are merely for “buyer engagement” and never direct gross sales, in response to paperwork seen by Bloomberg News, however regulatory probes have continued throughout states.
Ola advised exchanges on Feb. 19 that it was re-negotiating phrases with two of its companies engaged in automobile registration in authorities regional transport places of work. This would affect February’s automobile registration numbers within the authorities database, it added.
Red Flag
The scooter maker, in a Feb. 28 change submitting, stated it had offered “over 25,000 automobiles” final month whereas a authorities portal VAHAN reveals that simply over 8,600 had been registered. This large hole is probably a pink flag since prospects can’t obtain unregistered automobiles in India.
Indian automakers sometimes solely depend registered automobiles of their gross sales. Not registering all of the invoiced automobiles even every week after Ola introduced its gross sales quantity to exchanges — native guidelines give it as much as a seven-day window — dangers placing it at odds with state authorities legal guidelines.
“The registration figures for February 2025 gross sales will probably be up to date on the VAHAN portal within the subsequent few weeks,” Ola spokesperson stated within the electronic mail, including that this delay was already flagged in an change submitting final month.
The widespread store-level non-compliance comes on the again of rising strain to spice up scooter gross sales and plummeting share value.
Ola has additionally misplaced market share — and its high spot within the two-wheeler market — as legacy producers Bajaj Auto Ltd. and TVS Motor Co. acquire floor, in response to knowledge compiled by the federal government’s VAHAN database.
Despite its mounting challenges, Ola’s Aggarwal stated the agency will put up a turnaround quickly.
“We can anticipate auto section Ebitda breakeven at about 50,000 month-to-month gross sales,” Aggarwal advised analysts in a Feb. 7 earnings name. “We do really feel within the subsequent few quarters, we are able to get to about 50,000.”
© 2025 Bloomberg L.P.
(This story has not been edited by NDTV workers and is auto-generated from a syndicated feed.)
