OnePlus Plans to Increase Service Centres With Project Starlight Initiative
The firm mentioned in a press launch that it plans to extend the variety of its service centres in India by 50 p.c, and that it plans to finish this aim by the primary half of 2026. OnePlus did not present particular numbers, however the agency added that it elevated its unique service centres by 11 p.c in 2024, whereas the overall variety of centres rose by 22 p.c.
As a part of its efforts to revamp its service expertise, the corporate may also let clients entry assist through reside chat, WhatsApp, and a hotline, and they’re going to additionally be capable to monitor the progress of their service requests. OnePlus’ web site lists round 40 unique and 33 authorised retail shops within the nation, and the agency says that third occasion retail shops will be capable to supply “enhanced service capabilities” beneath the initiative.
OnePlus additionally says it’s rolling out a brand new “Green Line Worry-Free Solution” that can increase its earlier lifetime display screen guarantee programme to any product that’s affected by a inexperienced line on its show. It can also be including a brand new protecting layer to AMOLED panels used on its smartphones and ramping up {hardware} testing. The firm has additionally touted enhancements to show used on the upcoming OnePlus 13, which would be the first handset within the nation with a DisplayMate A++ display screen.
OnePlus’ Project Starlight to Introduce Features Aimed at Indian Users
In addition to revamping its customer support expertise within the nation, OnePlus says it’s also engaged on options which can be designed for customers in India. It will introduce a characteristic on the OnePlus 13 known as Steady Connect that that’s claimed to allow extra dependable Bluetooth connections with as much as 360m vary. OnePlus says this characteristic is designed to enhance wi-fi connectivity in locations like subways and gymnasiums, the place connections may be affected by visitors or interference.
According to the corporate, the upcoming OnePlus 13 may also arrive with assist for 5G-Advanced (5.5G) mobile community connectivity in India, which is claimed to supply a mean velocity enhancement of as much as 380 p.c. Meanwhile, a sign optimisation characteristic can be launched with assist for transit programs just like the Delhi Metro, for improved community efficiency, in response to the corporate.
