Microsoft Releases AI-Powered Chatbot for Xbox
In a newsroom post, Microsoft detailed its AI chatbot dubbed Support Virtual Agent. It is a brand new function out there on the help web site of Xbox. While the AI chatbot can have fluent pure language dialog, it’s specialised to help gamers with support-related points.
The AI chatbot has been rolled out to the US-based members of the Xbox Insider Programme who’ve signed up for the experimental updates. Microsoft stated eligible customers will start seeing the chatbot on the “Contact us” web page on the platform’s help web page after signing into their account.
Xbox’s AI chatbot accepts each textual content and voice as enter and might reply with related info from the gaming platform’s help pages. Users can even be capable of select between two completely different chatbots by clicking on the ellipsis menu icon. The firm stated if the Support Virtual Agent can’t resolve a problem, customers can request to talk with a dwell help agent throughout the firm’s regular hours of operation.
The Verge reported that the chatbot can both seem as an AI character that animates when responding to a question or as a multi-coloured Xbox orb. It is unclear whether or not Xbox plans so as to add extra chatbot choices for customers or enhance its functionality to additionally help customers with their accounts, sport catalogues, sport opinions, and extra.
Notably, the AI chatbot solely helps the English language at the moment. The firm has additionally requested for suggestions from Xbox Insiders concerning the AI chatbot. Users can present suggestions immediately inside the chatbot interface by tapping the “thumbs up” or “thumbs down” button on particular person responses. Separately, they’ll additionally present suggestions by typing their opinion within the textual content discipline that seems after tapping the “Give suggestions” button on the backside of the web page.
